FREQUENTLY ASKED QUESTIONS
You can shop at KRISS AND JULES without creating an account.
However, register with us and you'll be able to enjoy the following benefits
Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add sold out items and products you love to your Wish List
- Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
- Save your address and card details so you can shop even quicker next time
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
From time to time, KRISS AND JULES runs free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page.
KRISS AND JULES insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by KRISS AND JULES and transfer of responsibility in the same way.
KRISS AND JULES will inform you in advance if it is not able to ship to the ordered destination.
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges; however, if you are based outside of Hong Kong you will need to pay taxes and duties on this.
Please make sure your items are returned new, unused and with all KRISS AND JULES t tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing if you have any further questions.